Frequently Asked Questions
How can I customize your products for my winery/hotel/gift shop/destination?
Our customization guide will show you how we artistically tailor our designs to include a name or location. We also can tastefully integrate logos or other branding requirements to our products, no problem.
What quantities do I need to purchase to place a custom order?
Our minimums for customized products are relatively low, and start in the dozens for our drinkware and totes, up to a hundred for custom casted pewter items.
What are your customization fees?
Design fees per collection—for instance, if you wanted to customize our HELLO on Wine Country with your region, or VALLEY MAP with your logo located on it—range from $25-$100.
Can I use custom colors?
Absolutely! We can PMS match your color with our manufacturers. Multiple colors subject to extra charges, depending on the product.
Do your prices change if my quantities are high?
The prices you see on our website are retail prices. We wholesale for qualified resellers about 50% of retail. For wine club shipments, events, and other large orders, we offer attractive discounts and larger quantities on many items.
Who can I contact to get more information about customizing Mercantile 12 products?
Email firstname.lastname@example.org and we will be happy to get creative with you! Or, call us: 206.772.2612.